Documentation / Knowledge Base

Basic Configuration

• Why Google Docs?
• Basic Configuration: Getting Started

Using the App

• Send Document for Signature
• What happens After an eSign Document is signed?
• Document Counter Sign Feature
• Second Signer Feature
• Witness Signer Feature

Advanced Configuration

• Configuring Email Templates with A5 Signature App
• Customize Default Email Alert
• Merge Signatures in eSign Document
• Use A5 Documents with A5 Signature for Full Automation
• Passing Default values to Send Document Page
• Updating Related Records with Signature fields

Manage App Subscription

• Activate Your Licenses
• Update Method of Payment
• Add or Remove Users in App Subscription
• Cancel App Subscription
• A5 Signature App Legality

Additional Configurations

• Custom Signature Completion URL

Use Cases

• Add Signed PDF to Notes & Attachments on Base Object
• Use A5 Signature for Negotiations and Redlining
• Collect Credit Card Information when Document is Signed

Error Troubleshooting

• Error Message: "Insert failed. CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY..."
• Error Message: “List has no rows for assignment to SObject“
• Error Message: “No Document was found”
• Error Message: “eSign Server Error”
• Error Message: “CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY, esign.Document: execution of AfterInsert caused by: System.EmailException: SendEmail failed. First exception on row 0; first error: SINGLE_EMAIL_LIMIT_EXCEEDED”
• Error Message: "To create document you must register first."
• Error Message: "Google Doc not found"
• eSign server error. Recipient Sign View. Error occurred when updating document with EncodedId
• eSign server error. Document SignedError occured when uploading attachment
• eSign Error : Number of Email Invocations: 7 out of 10
• eSign Email Deliverability