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Documentation / Knowledge Base

  • Getting Started

    • About Google Docs
    • Installing and Configuring the App
    • Create a Google Docs File
  • Additional Configuration Steps

    • Configure for Standard or Custom objects
    • Sending Documents for Signature
    • Document Counter Sign
    • What happens after eSign doc is signed by recipient
  • Advanced Configuration

    • Configuring Email Templates with A5 Signature App
    • Customize Default Email Alert
    • Merge Signatures in eSign Document
    • Using A5 Documents with A5 Signature for full automation
    • Passing Default values to Send Document Page
    • Updating related records with Signature fields
    • Witness Signer Feature
    • Second Signer Feature
  • Admin

    • Custom Signature Completion URL
    • A5 Signature App Legality
    • Add or Decrease Users in App Subscription
    • Cancel App Subscription in AppExchange
  • Use Cases

    • Use Case: Add signed PDF to Notes & Attachments on Base Object
    • Use Case: If we send a contract document, and the customer makes changes and sends it back, can we capture those changes (like redlining)? And then, if we update these changes and send it back out; is there a way we can capture each set of changes as a separate document but also let our other departments (example Sales & Legal) which version is the most recent?
    • Capture Credit Card Information from Signer
  • Error Troubleshooting

    • Error Message: "Insert failed. CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY..."
    • Error Message: “List has no rows for assignment to SObject“
    • Error Message: “No Document was found”
    • Error Message: “eSign Server Error”
    • Error Message: “CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY, esign.Document: execution of AfterInsert caused by: System.EmailException: SendEmail failed. First exception on row 0; first error: SINGLE_EMAIL_LIMIT_EXCEEDED”
    • Error Message: "To create document you must register first."
    • Error Message: "Google Doc not found"
    • eSign server error. Recipient Sign View. Error occurred when updating document with EncodedId
    • eSign server error. Document SignedError occured when uploading attachment
    • eSign Error : Number of Email Invocations: 7 out of 10

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