Documentation / Knowledge Base

Getting Started

• About Google Docs
• Installing and Configuring the App
• Create a Google Docs File

Additional Configuration Steps

• Configure for Standard or Custom objects
• Sending Documents for Signature
• Document Counter Sign
• What happens after eSign doc is signed by recipient

Advanced Configuration

• Configuring Email Templates with A5 Signature App
• Customize Default Email Alert
• Merge Signatures in eSign Document
• Using A5 Documents with A5 Signature for full automation
• Passing Default values to Send Document Page
• Updating related records with Signature fields
• Witness Signer Feature
• Second Signer Feature

Admin

• Custom Signature Completion URL
• A5 Signature App Legality
• Add or Decrease Users in App Subscription
• Cancel App Subscription in AppExchange
• Update Method of Payment

Use Cases

• Use Case: Add signed PDF to Notes & Attachments on Base Object
• Use Case: If we send a contract document, and the customer makes changes and sends it back, can we capture those changes (like redlining)? And then, if we update these changes and send it back out; is there a way we can capture each set of changes as a separate document but also let our other departments (example Sales & Legal) which version is the most recent?
• Capture Credit Card Information from Signer

Error Troubleshooting

• Error Message: "Insert failed. CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY..."
• Error Message: “List has no rows for assignment to SObject“
• Error Message: “No Document was found”
• Error Message: “eSign Server Error”
• Error Message: “CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY, esign.Document: execution of AfterInsert caused by: System.EmailException: SendEmail failed. First exception on row 0; first error: SINGLE_EMAIL_LIMIT_EXCEEDED”
• Error Message: "To create document you must register first."
• Error Message: "Google Doc not found"
• eSign server error. Recipient Sign View. Error occurred when updating document with EncodedId
• eSign server error. Document SignedError occured when uploading attachment
• eSign Error : Number of Email Invocations: 7 out of 10