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Documentation / Knowledge Base

  • Configuration

    • Start Here: Basic Configuration
    • Merge Signatures into a Signed Document

  • Using the App

    • About the eSign Doc Object
    • Send an Existing Google Doc for eSignature
    • Send an Existing Google Document with a Custom Button
    • Use A5 Documents with A5 Signature for Full Automation
    • What Happens After I Send a Document for Signature?
    • Second Signer Feature
    • Witness Signer Feature

  • Manage App Subscription

    • Activate Your Licenses
    • Update Method of Payment
    • Add or Remove Users in App Subscription
    • Cancel App Subscription
    • A5 Signature App Legality

  • Additional Configurations

    • Customize Default Email Templates
    • Customize Default Email Alert
    • Custom Signature Completion URL

  • Use Cases

    • Add Signed PDF to Notes & Attachments on Base Object
    • Use A5 Signature for Negotiations and Redlining
    • Collect Credit Card Information when Document is Signed

  • Error Troubleshooting

    • Error Message: "Insert failed. CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY..."
    • Error Message: “List has no rows for assignment to SObject“
    • Error Message: “No Document was found”
    • Error Message: “eSign Server Error”
    • Error Message: “CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY, esign.Document: execution of AfterInsert caused by: System.EmailException: SendEmail failed. First exception on row 0; first error: SINGLE_EMAIL_LIMIT_EXCEEDED”
    • Error Message: "To create document you must register first."
    • Error Message: "Google Doc not found"
    • eSign server error. Recipient Sign View. Error occurred when updating document with EncodedId
    • eSign server error. Document SignedError occured when uploading attachment
    • eSign Error : Number of Email Invocations: 7 out of 10
    • eSign Email Deliverability

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